Individual entrepreneur Ibragimov L. A., hereinafter referred to as the Contractor, intends to enter into the Agreement of paid rendering of services on the terms and conditions contained in this public Offer, with individuals and legal entities, hereinafter referred to as Clients.
This public offer is valid for all services (accommodation, meals, services) offered on the website of the hotel "Narlen" is posted on the Internet at https://narlen.ru
1. The basic concepts used in the public offer
1.1. Public offer — the document posted on the website of the hotel "Narlen" https://nalen.ru (hereinafter — the offer).
1.2. Offer acceptance — full and unconditional acceptance of this Offer by Customer in clause 3.1. the present Offer.
1.3. Client – physical or legal entity that purchases Services under this contract Offer.
1.4. Consulting services — online and offline advice rendered by the provider by means of electronic and other means of communication (remotely), for placement, accommodation, entertainment of children and adults (Pets and other animals), as well as on nutrition, excursion and service and other resort service Customers.
1.5. The contractor is registered in accordance with Russian legislation Yip Ibragimov L. A. (TIN 910906673310).
1.6. Website — the official online resource of narlen (https://narlen.ru).
1.7. Services provided to Clients on a fee basis, including: accommodation and detached buildings throughout the hotel, the food in the hotel restaurant, use of facilities for recreation and entertainment, and rentals and other travel services.
2. The subject of the contract
2.1. Customer orders/reserve Services are available on Site (accommodation, food, additional services, excursions and travel services), makes an advance payment/pays fully for the Services, and the Contractor verifies and confirms pre-orders/reservation, direct transfer details for the Deposit, takes the Deposit/full payment remotely and on site, and also provides Services to Customers at the actual location of the Performer of the hotel "Narlen" Russia, village. Koktebel, St Artemysia, D. 2B.
3. The acceptance of the offer
3.1. Acceptance of this Offer is considered to be 100% prepayment by the Client of the Contractor's services.
3.2. Acceptance assumes that the client has read the terms and conditions hereof, a description of the services on the website, unconditionally agree to all of them. In case of disagreement with any of the terms of the Client refuses to contract.
3.3. A contract between the contractor and the Client is concluded at the moment of Acceptance.
4. The rights and obligations of the Parties
4.1. The contractor shall:
4.1.1. to provide Services in accordance with this agreement and available on the Website description, price, order of providing Services within the period specified on the Website or pre-agreed with the Client in accordance with clauses 4.3., 4.5. this Offer;
4.1.2. to provide the Client with accurate information about the services provided;
to provide timely information to the Client about all changes in the terms of present Offer and also to provide the Client with information on new Services;
4.1.3. specify on the Website the relevant price for the Services;
to review Customer requirements about the "Return of money for unused Services" in the manner prescribed by paragraph 6.1., 6.2. the present Offer.
4.2. The contractor is entitled to include the email address of the Customer at the mailing list news hotel "Narlen".
4.3. The contractor is entitled to suspend the Service to the Customer and terminate the contract of a public Offer in case of violation of Client's obligations under this Offer.
4.4. The client is obliged:
4.4.1. accept, of course, and the full terms of this agreement;
4.4.2. carefully study the information about Services, their cost and delivery;
4.4.3. choose and book the desired Service and the available payment methods;
4.4.4. when ordering and booking Services to provide only true information;
4.4.5. to pay for the service on the terms of the Contractor.
4.5. The client shall not reproduce, repeat and copy, sell and resell and use for any commercial purposes, the materials provided by the Contractor.
4.6. The client has the right to direct the Contractor claims for the quality of services, within a period not exceeding five working days from the date of the actual provision of the Service. If such a claim is not received by the Contractor within the specified period, it is considered that the Customer has no claims to the quality of Services, and Services are rendered fully and properly.
4.8. The contractor may refuse the Client in processing the order and no refund of funds in case of not providing Customer personal data to the Contractor and/or in case of providing false data;
4.9. The customer is entitled to demand a refund for the unused Services in the manner prescribed by paragraph 6. the present Offer.
5. The provision of services
5.1. Description, contents, list of options and additional tour service, order/booking, rates, prepayment/payment and provision of Services to the Client, and the terms "Refund for unused Services" published on the official resource of the Contractor https://narlen.ru
6. Payment for the services. Refunds for unused services
6.1. The Deposit ordered by the Customer and confirmed by the Contractor made not later than 5 calendar days from the date and time of the confirmation of order/reservation by the Contractor and issuing of the last invoice to the Client for any partial or full payment of the confirmed Services.
6.2. In the case of prepayment by the Client and the subsequent Client's refusal intentions are ordered and pre-paid Services, a Customer may request a refund of their funds in the following order:
6.2.3. the Deposit is not refunded, in the case when the requirement is "Cancellation and refunds for unused Services" received by the Contractor within a period less than 7 calendar days before the date of commencement of the actual provision of Services by the start time of actual provision of Services by the contractor is considered 12:00 local time, the actual place of provision of Services (Russia, Crimea, Koktebel)
6.3. The request "a Refund for unused Services" should contain:
6.3.1. surname, name, patronymic of the person who demands the return;
6.3.2. the order number, date, amount of payment;
6.3.3. the reason for the return;
6.3.4. passport data of the payer;
6.3.5. details of Bank account for transfer of the refunded amount;
6.3.6. phone, email address, postal address for communication with the recipient to be refunded.
6.4. The client is solely responsible for the mistakes committed by them in payment of services of the Contractor.
7. A Customer's personal information and their privacy
7.1. The customer gives permission to Contractor for the collection, processing and storage of personal data provided by the Client when ordering services (surname, first name, email address and telephone number, the address of the registration/actual residence, passport data and other identity documents).
7.2. The contractor uses the above personal data about the Client to:
7.2.1. performance of obligations on rendering of Services under this contract Offer;
7.2.2. feedback and Customer information;
7.3. Personal information may be disclosed to third parties only with his consent or at the request of state bodies in the order stipulated by the Federal law "On personal data" No. 152 .
8. Settlement of disputes, the order of consideration of claims
8.1. The contractor makes every effort to prevent the violation of anyone's rights in the provision of services.
8.7. All disputes between the Client and the Contractor, if the parties have not addressed them in the pretrial order, are resolved in court g. Belogorsk, Republic of Crimea.
9. The validity of the Public offer agreement
9.1. This offer and its Acceptance in the manner prescribed by paragraph 3.1. this Offer, together constitute the contract of compensated rendering of services, concluded on the terms and conditions hereof, without revocation, of the latter.
9.2. This agreement shall enter into force from the moment of Acceptance of this Offer by the Client and is valid till complete fulfillment of the obligations of the Contractor to provide Services.
9.3. The client agrees that the amendments and additions to this Offer entails the introduction of amendments and additions to the already concluded and valid between the contractor and the Client Agreement, and they enter into force simultaneously with such changes herein.