1. General provisions
1.1. These Rules of accommodation and use of hotel services in Hotel "Narlen" is developed in accordance with:
1.1.1. The RF law "On protection of consumer rights" № 2300-1 from 07.02.1992 G.
1.1.2. Rules of providing hotel services in the Russian Federation, approved by Government Decree 09.10.2015, No. 1085.
1.1.3. Letter of the Federal service for supervision of consumer rights and human well-being from 11.01.2016 N 01/37-16-29 "for clarification of certain provisions of the Rules of providing hotel services in the Russian Federation"
1.1.4. Law No. 115-FZ dated 25.07.02 "On legal status of foreign citizens in the Russian Federation" by order dated 15.01.2007 No. 9 "On the procedure of migration registration of foreign citizens and individuals without citizenship in the Russian Federation"the Federal law from 23.02.2013 № 15-FZ "On protection of health of citizens from impact of ambient tobacco smoke and consequences of tobacco consumption"
1.1.5. The RF Government resolution from 17.07.1995, No. 713 "On approval of Rules of registration and withdrawal of Russian citizens to register at the place of stay and residence within the Russian Federation and the list of persons responsible for receipt and submission to the registration authorities of documents for the registration and de-registration of Russian citizens at the place of stay and place of residence within the RF".
1.2. The basic concepts used in these Rules mean:
1.2.1. The hotel offers a range of services for the provision of temporary accommodation in the hotel "Narlen", including related services determined by the Contractor.
1.2.2. Hotel and other accommodation property complex (building, part of building, equipment and other property), intended for rendering hotel services (hereinafter - Hotel)"the Price of a room (place)" - the cost of temporary accommodation and other related services identified by the Contractor, provided for a single price
1.2.3. Customer - physical person or legal entity having intention to order or acquire or ordering, acquiring and (or) use hotel services (hereinafter - the Hotel "Narlen")
1.2.4. By SP Ibragimov L. A. , giving the Consumer of hotel services (hereinafter - the Hotel "Narlen").
1.2.5. The location address: Russia, Crimea, Koktebel P., St. Armaturka, 2B
1.2.6. The customer - the physical (legal) person, having intention to order or acquire or ordering, or purchasing of hotel services in accordance with the contract on rendering hotel services (hereinafter - agreement) in favor of the Consumer
1.2.7. Reservation - seat and (or) Hotel by the Customer (consumer)
1.2.8. Check-out time - check-in and check-out installed by the Contractor and accepted at calculations with Consumers.

1.3. These Rules govern the relationship between the hotel and the Hotel "Narlen".
1.4. These Rules and fire safety Rules posted for the attention of the Guests on the Desk in reception, in the rooms of the Hotel "Narlen" and on the Hotel website in information and telecommunications network "Internet".
1.5. The implementation of these Rules is obligatory for all Guests and employees of Hotel "Narlen".

2. Information about time of arrival/departure from hotel
Hotel "Narlen" provides rooms (places in the rooms) for temporary accommodation of Guests of the Hotel "Narlen" within the term agreed with the Hotel, and decorated in prescribed by these Rules OK.
2.1. Checkout time – 12 o'clock current day local time.
2.2. Check – in time is no earlier than 14 o'clock current day local time.
2.3. Early check in before checkout time is possible if you have a prepared room.
2.4. When placing from 00.00 hours to 12.00 hours will be charged at half the day at the confirmed rate.
2.5. In the case where the time of placement (arrival) and check-out time from Hotel is between 00.00 to 12.00, this clause is not subject to the standalone use (p. 8 Letter of the Federal service for supervision of consumer rights and human well-being from 11.01.2016 N 01/37-16-29 "for clarification of certain provisions of the Rules of providing hotel services in the Russian Federation"). At the end of the agreed period the Guest is obliged to leave the room. If you intend to prolong your stay, the Guest should inform the reception and placement before checkout time (12 PM local time). Extension of stay is subject to availability (seats). In case of delay of departure after checkout time will be charged in the following order:
2.5.1. from 0 to 12 hours after checkout time (from 12:00 to 24:00) – payment for 0.5 days, according to the price list for hotel services in case of delay of departure after check-out time;
2.5.2. from 12 to 24 hours after checkout time (after 24:00) – payment for 1 night at confirmed rate.
2.6. In case of lack of free rooms (beds), the Hotel is entitled to refuse to extend the period of stay.

3. The procedure and conditions for the use of hotel services
3.1. The mode of operation of the Hotel "Narlen" is a convenience.
3.2. The hotel makes a room reservation (places) in the Hotel according to the Rules on the form, conditions, booking procedure and cancellation policy at the hotel "Narlen". The hotel accepts bookings from legal and physical persons in written form via mail, email or Fax, as well as by direct contact to the reception and accommodation. Room reservation (places) shall be made within 24 hours of receipt of the application, subject to availability of places. When booking the accommodation or in the free settlement Guest chooses room category, and the right to select the specific numbers belonging to this category remain in the property. Contacts of reservation Department: email: This email address is being protected from spambots. You need JavaScript enabled to view it. and tel: +7 (978) 890 99 91
3.3. In the application for room reservation (places) specify contact information, number of clients, the names and nationalities of customers; the date and time of arrival, departure, number and category of rooms, type of payment, additional services not included in the standard service. If you later change the booking application the customer provides the Hotel information no later than three days prior to the date of settlement when placing more than 10 people per day - up to 10 people, otherwise the Hotel cannot guarantee availability.
3.4. Guest (customer) have the right to cancel the order in accordance with the Rules on the form, the terms and conditions of booking and cancellation policy of the hotel "Narlen".
3.5. The hotel has the right to refuse the booking, if specified in the application date are not available the availability.
3.6. When registering at the Hotel "Narlen" guests provide the service of reception and placing one of the following identity documents issued in the prescribed order:
3.6.1. The citizen of the Russian Federation:
3.6.1.1. the passport of the citizen of the Russian Federation certifying the identity of the citizen of the Russian Federation on the territory of the Russian Federation,
3.6.1.2. the passport of the citizen of the USSR, proving the identity of the citizen of the Russian Federation to replace him within the prescribed period on the passport of the citizen of the Russian Federation,
3.6.1.3. birth certificate - for persons under 14 years of age
3.6.1.4. the passport proving the identity of the citizen of the Russian Federation outside of the Russian Federation - for persons residing outside the Russian Federation

3.6.2. Foreign nationals:
3.6.2.1. Foreign citizens arriving in Russia in order not requiring a visa:
3.6.2.2. the passport of a foreign citizen or other document established by Federal law or recognized in accordance with the international Treaty of the Russian Federation as identity document of foreign citizen (article 10 of the Law No. 115-FZ dated 25.07.02 "On legal status of foreign citizens in the Russian Federation");
3.6.2.3. migration card with a mark of body of boundary control on the entry of this foreign citizen in the Russian Federation or with a mark of territorial body of Federal body of Executive power in the sphere of migration on issuance of the given foreign citizen of the specified migration card.
3.6.2.4.. the Period of temporary stay in the Russian Federation a foreign citizen arriving in Russia in order not requiring a visa cannot exceed ninety days except the cases stipulated by Federal law No. 115 dated 25.07.02 "On legal status of foreign citizens in the Russian Federation". In these cases, the foreign citizen is obliged to submit documents confirming the extension of stay in the Russian Federation (work permit, temporary residence permit, residence permit, etc.)
3.6.3. Foreign citizens arriving in the Russian Federation in the procedure requiring a visa:
3.6.3.1. the passport of a foreign citizen or other document established by Federal law or recognized in accordance with the international Treaty of the Russian Federation as identity document of foreign citizen (article 10 of the Law No. 115-FZ dated 25.07.02 "On legal status of foreign citizens in the Russian Federation");
3.6.3.2. migration card with a mark of body of boundary control on the entry of this foreign citizen in the Russian Federation or with a mark of territorial body of Federal body of Executive power in the sphere of migration on issuance of the given foreign citizen of the specified migration card;

3.6.3.3. the document confirming the right to stay (residence) in the Russian Federation (visa, temporary residence permit, residence permit, etc.) (order dated 15.01.2007 g. N 9 "About the procedure of migration registration of foreign citizens and individuals without citizenship in the Russian Federation", as amended by the Resolutions of the Russian Government from 28.03.2008 No. 220, dated 01.12.2008 N 899, 913 N from 10.11.2009)
G. the Period of temporary stay of foreign citizens in the Russian Federation in the procedure requiring a visa, is determined by the validity period of his visa, except in cases provided for by this Federal law (as amended by Federal law dated 19.05.2010 N 86-FZ)
3.6.4. Guests are persons without citizenship have a document with you:
3.6.4.1. a document issued by a foreign state and recognized in accordance with the international Treaty of the Russian Federation as identity document of a stateless person,
3.6.4.2. the temporary residence permit,
B. residence permit
3.6.4.3. other documents stipulated by the Federal law or recognized in accordance with the international Treaty of the Russian Federation as identity documents of a stateless person (article 10 of the Law No. 115-FZ dated 25.07.02 "On legal status of foreign citizens in the Russian Federation").
3.7. Guests who are citizens of the Russian Federation at the place of stay is carried out in accordance with the Rules of registration and withdrawal of Russian citizens to register at the place of stay and residence within the Russian Federation approved by decree of the Government of the Russian Federation dated 17 July 1995 N 713 "On approval of Rules of registration and withdrawal of Russian citizens to register at the place of stay and residence within the Russian Federation and the list of persons responsible for receipt and submission to the registration authorities of documents for the registration and de-registration of Russian citizens at the place of stay and place of residence within the RF".
3.8. Check in at the hotel minors under 14 years of age, on the basis of identity documents are with them parents (adoptive parents, guardians) or close relatives accompanying person (persons), the document certifying powers of the accompanying person (s) and birth certificates of the minors.
3.9. Statement of the foreign citizen and the stateless person for registration at the place of stay and removal from registration at the place of residence shall be undertaken in accordance with the Rules of implementation of migratory accounting of foreign citizens and individuals without citizenship in the Russian Federation approved by decree of the Government of the Russian Federation of 15 January 2007 No. 9 "On the procedure of migration registration of foreign citizens and individuals without citizenship in the Russian Federation".
3.10. When you make your stay the service of reception and accommodation shall register the Guest and gives him a key which enables access to the room on the booked stay.
3.11. Reception and accommodation the Hotel "Narlen" is entitled not to settle in the Hotel of persons in condition of alcoholic or narcotic intoxication.
3.12. Upon availability of the Hotel "Narlen" free seats the Guest is entitled to occupy the room of any category are subject to full payment of all seats (in case of establishment of prices for the place).
3.13. In the event of a temporary departure from the Hotel "Narlen" Guest, not saying about the staff of service of reception and accommodation, and not pre-paid, and loses the right to accommodation and subject to eviction.

4. The form and procedure of payment at the hotel "Narlen"
4.1. Hotel "Narlen" is set daily payment.
4.2. The price of a room (place) is established on the basis of the approved price list of Hotel "Narlen". Payment for accommodation in Hotel "Narlen" is charged in accordance with the calculated time – from 12 o'clock current day local time. When placing from 00.00 hours to 12.00 hours will be charged at half the day at the confirmed rate. In the case where the time of placement (arrival) and check-out time from Hotel is between 00.00 to 12.00, this clause is not subject to the standalone use (p. 8 Letter of the Federal service for supervision of consumer rights and human well-being from 11.01.2016 N 01/37-16-29 "for clarification of certain provisions of the Rules of providing hotel services in the Russian Federation").
4.3. Guest (customer) must pay for hotel services and other paid services in full after their delivery to the Guest. With the consent of the Guest (customer) payment for hotel services can be made at the conclusion of the agreement in full or in part.
4.4. Payment is at the discretion of the Guest is made in any of the ways listed below:
4.4.1.cash (through cash money at the Hotel reception)
4.4.2. non-cash payment (by Bank transfer to the account of Hotel "Narlen")
4.5. If the calculations are done with the Guest the Hotel gives the Guest a receipt or a document issued on the letterhead of the strict reporting, as well as the expense, signed by the Guest and the Hotel employee that contains
4.5.1. the name of the property, information about state registration,
4.5.2. information about the Guest(the customer)
4.5.3. data on given number (place in the room)
4.5.4. the price of the room (the room)
4.5.5. the period of stay.
4.5.6. On request are available at no extra charge the following services:
4.5.7. call an ambulance and other emergency services,
4.5.8. first aid kit,
4.5.9. in-room delivery of correspondence addressed to the Guest upon receipt,
4.5.10. the Wake-up call,
4.5.11. provision of boiling water, needles, threads, one set of crockery and Cutlery.
4.6. Guest, at his request, are additional services not included in the price of the room (place), according to the list and the prices specified in the existing Hotel "Narlen" price lists for additional services.
4.7. In case of departure of the Guest rooms that you previously specified in the paid invoice period, refunds are granted upon written request of the Hotel Guest established forms, indicating the time of departure. For the first night the money the Guest will not be returned.
4.8. The guest is entitled at any time to refuse hotel services, subject to the payment to the Hotel of costs actually incurred;
4.9. The hotel has the right to unilaterally refuse to provide services to the Guest, if the Guest violates the house Rules and use of hotel services in hotel "Narlen" in this case, the Guest shall compensate the Hotel actually incurred the cost.

5. Policies "Narlen"
5.1. In accordance with clause 30 of the "Rules of providing hotel services in the Russian Federation" approved by Government Resolution No. 1085 dated 09.10.2015 year, the Guest is obliged to comply with the Hotel "Narlen" policies and use of hotel services.
5.2. On the basis of article 12 of the Federal law from 23.02.2013 № 15-FZ "On protection of health of citizens from impact of ambient tobacco smoke and consequences of tobacco consumption" the hotel "Narlen" is a ban of Smoking across all areas of the hotel, including the rooms, lobby bar, conference center and public areas. In case of violation of the requirements of the Federal law at the Hotel, there is a need for additional cleaning of rooms and public areas. The Hotel reserves the right to charge the guest the cost of the Hotel according to the approved cost for a single room.
5.3. On request, the Hotel "Narlen" is authorized to be outsiders in the room from 8.00 to 23.00 hours. If necessary, unauthorized persons to stay at the Hotel after 23 hours, a further stay is possible only if they register and pay for the additional seat (if the shares allows room category) or pay for another room (subject to availability). This procedure is a security measure aimed at ensuring the safety of Hotel property, assets, guests staying at the Hotel and perform the statutory duties of the Hotel registration of citizens by place of stay.
5.4. The hotel is responsible for Guest's belongings, in accordance with the legislation of the Russian Federation. The property guarantees the safety of personal belongings of Guests staying in the room, with the exception of: money, valuables and valuable papers, and precious things. The hotel is responsible for the loss of money, other currency values, securities and other precious things upon the condition that they were accepted by the Hotel for storage or were placed by the Guest provided the Hotel individual safe. The guest who discovered the loss, shortage or damage of their belongings, shall without delay inform the Hotel. Otherwise the Hotel is relieved from responsibility for failure to store things.
5.5. In case of detection after the guests forgotten them things and (or) documents, the staff act in accordance "with the Standard actions of staff at detection of abandoned things left of the guest." Authorized staff shall notify the owner of lost things. Next thing is either returned to the owner, or shall be deposited in a specially equipped room. If the person entitled to request a forgotten thing, or his whereabouts unknown, found items are deposited in a specially equipped room.
5.6. In the absence of the Guest in the Hotel more than a day since the expiry of the agreed period of residence (according to his check-out time), the hotel has the right to establish a Commission and make an inventory of the property which is in the room. The staff act in accordance with the "Standard of removal of the property of the guest rooms". Tangible assets in the form of cash, precious metals, valuable documents, the administration takes under custody. Other property subject to the provisions of paragraph 5.5. of these Rules.

 

Availability calendar

From 1 October 2017-31 March 2018 - is accepting applications for an early booking holiday in Koktebel

   A lot of places - 3/4 freely
   There are places - 1/2 freely
   Few places - 1/4 freely
   There is no space - to clarify

Weather in Koktebel

Partly cloudy

13°C

Humidity: 79%
Wind: SW at 35.40 km/h
Wednesday 8°C / 13°C Mostly sunny
Thursday 12°C / 13°C Mostly cloudy
Friday 10°C / 13°C Partly cloudy
Saturday 12°C / 15°C Mostly cloudy

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